Shipping policy

VeraRetails works with independent US brands and with specialist overseas suppliers. Each item ships directly from whoever stocks it, so delivery times differ between products. The windows below are honest ranges, not best cases.

Processing

Orders are passed to the supplier within one business day. Orders placed at weekends or on public holidays are processed the next business day.

Delivery times

United States — 3 to 8 business days. Most apparel and beauty items ship from US warehouses.

International — 12 to 30 days. Items in our Internationally Shipped range are posted from an overseas warehouse. Thailand typically takes 15 to 30 days, India 12 to 50 days depending on the service and customs.

These are the carriers’ own quoted ranges. Customs inspection can extend them and is outside anyone’s control.

Ordering for a fixed date

If you need something for a particular occasion, email avaneeshkavyabusiness2009@gmail.com before ordering and we will tell you honestly whether it can arrive in time. For international orders we recommend allowing at least six weeks.

Multiple parcels

Because items come from different suppliers, an order containing several products may arrive in separate parcels on different days, sometimes weeks apart if it mixes domestic and international stock. You are only charged shipping once.

Tracking

You will receive a tracking number by email when each parcel is dispatched. Tracking can take 24 to 48 hours to begin updating, and international tracking often shows no movement for several days after despatch. That is normal and does not mean the parcel is lost.

Shipping costs

Shipping is calculated at checkout based on your address and what is in your basket.

Customs, duties and import taxes

For deliveries outside the United States, any customs duties, import taxes or handling fees charged by your country are your responsibility and are not included in the price you pay us. We cannot predict these charges — they are set by your own customs authority.

Refusing a parcel to avoid customs charges is treated as a change of mind, and the outbound shipping is not refunded.

Wrong address

Please check your shipping address carefully. Parcels sent to an address entered incorrectly often cannot be recovered, particularly on international services, and we cannot refund an order lost that way.

Undelivered parcels

If your parcel has not arrived within the window above plus ten days, contact avaneeshkavyabusiness2009@gmail.com and we will open an enquiry with the carrier. We will replace or refund a parcel confirmed lost in transit.